Terms of Service
Last updated: 13 April 2026
Draft notice. These Terms are a good-faith free template and are not yet lawyer-reviewed. Paying customers should request a signed Master Services Agreement for enforceable protections. Email legal@inventroy.com to request one.
1. Who we are
"Inventroy", "we", "us" and "our" refer to Inventroy (operated as a sole establishment pending formal incorporation), based in the United Arab Emirates. "You" and "your" refer to the individual or legal entity that registers an account or uses the Service.
2. Acceptance of terms
By creating an account, clicking "I agree", or otherwise accessing or using Inventroy (the "Service"), you enter into a binding agreement with us on these Terms and our Privacy Policy. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
If you do not agree to any part of these Terms, do not use the Service.
3. Description of the Service
Inventroy provides cloud-hosted business management software including modules for website building, inventory, sales, customer relationship management, point of sale, accounting, fleet, projects, and related operations. The Service is delivered on a software-as-a-service basis over the public internet and requires a modern web browser.
We may add, modify, or discontinue features from time to time. Material changes that reduce core functionality will be communicated by email or in-app notice at least thirty (30) days in advance where reasonably practicable.
4. Account registration and eligibility
You must be at least 18 years old and legally capable of entering into a binding contract in your jurisdiction. You agree to provide accurate and complete information during registration and to keep it current.
You are responsible for all activity that occurs under your account and for safeguarding your credentials. You must notify us promptly at support@inventroy.com of any suspected unauthorized access.
5. Subscriptions, fees and taxes
Paid subscriptions are billed per active seat (user) on a monthly or annual basis, as indicated at checkout. Subscriptions renew automatically at the end of each billing period at then-current rates unless cancelled before renewal.
Fees are quoted exclusive of value-added tax (VAT) and other applicable taxes, which will be added to your invoice as required by UAE Federal Tax Authority rules or the tax authority of your jurisdiction.
Payments are processed by our payment partner. By providing a payment method, you authorize us to charge it for all fees payable during the subscription term. Failed payments may result in suspension of the Service after a reasonable grace period.
6. Free trials and refunds
We may offer a free trial for a limited time. At the end of the trial your plan will either convert to a paid subscription (if you have provided a payment method) or be downgraded to a free tier, if any.
Paid subscriptions are non-refundable except where required by applicable consumer-protection law. You may cancel at any time; your subscription remains active until the end of the paid period.
7. Acceptable use
You agree NOT to:
- Use the Service to store or transmit malicious code, spam, or unlawful content;
- Attempt to gain unauthorized access to the Service, other customer data, or our infrastructure;
- Reverse-engineer, decompile, or disassemble the Service except as permitted by law;
- Use automated means to access the Service beyond those permitted by our documented APIs;
- Resell, sublicense, or white-label the Service without our written permission;
- Use the Service to harass, defame, or infringe the rights of others.
We may suspend or terminate accounts that breach this section without prior notice if continued use would cause harm to us or other users.
8. Your data
You retain all ownership rights to the data, text, files, and other content you upload to the Service ("Customer Data"). You grant us a limited, worldwide, royalty-free licence to host, process, transmit, and display Customer Data solely to provide and improve the Service.
Our handling of personal data within Customer Data is described in our Privacy Policy and, for business customers, our Data Processing Addendum.
You are solely responsible for the legality of Customer Data and for obtaining any consents needed from end users.
9. Our intellectual property
The Service, including all software, design, content we create, and related trademarks, is owned by Inventroy or its licensors and is protected by intellectual-property law. Except for the rights expressly granted in these Terms, we reserve all rights.
10. Third-party services
The Service integrates with third-party services (e.g. payment processors, email delivery, mapping, AI providers). Use of those services is governed by their own terms. We are not responsible for third-party services and their availability is not covered by our uptime commitments.
11. Service level and support
We will use commercially reasonable efforts to provide the Service with minimal downtime. A formal service-level agreement with uptime commitments and service credits is available to Enterprise plan customers on request.
Support is provided via email at support@inventroy.com during UAE business hours (Sunday–Thursday, 09:00–18:00 GST).
12. Termination
You may cancel your subscription at any time from account settings or by emailing support@inventroy.com. We may suspend or terminate your account if you materially breach these Terms and fail to cure the breach within thirty (30) days of notice, or immediately for repeated or willful breaches.
On termination you may export your Customer Data using the tools we provide for a period of thirty (30) days. After that period we may permanently delete Customer Data associated with your account.
13. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE", without warranty of any kind, whether express, implied or statutory. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific requirements.
14. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event shall we be liable for lost profits, lost revenue, lost business, or indirect, consequential, incidental, or punitive damages, even if we have been advised of the possibility of such damages.
15. Indemnification
You agree to indemnify and hold us harmless from third-party claims arising out of (i) your breach of these Terms, (ii) your violation of any law or the rights of a third party, or (iii) Customer Data that infringes intellectual-property rights or violates applicable law.
16. Confidentiality
Each party agrees to protect the other's confidential information with reasonable care and to use it only to fulfill obligations under these Terms. Customer Data is treated as your confidential information.
17. Export controls and sanctions
You represent that you are not located in, or a national of, any country subject to a comprehensive UAE or UN sanctions programme, and that you will not use the Service in violation of applicable export- control laws.
18. Governing law and dispute resolution
These Terms and any dispute arising out of them are governed by the laws of the United Arab Emirates, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, except that we may seek injunctive relief in any competent court to protect our intellectual property.
19. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced by email to the registered account owner and/or an in-app notice at least thirty (30) days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
20. Entire agreement
These Terms, together with the Privacy Policy and any order form or signed agreement, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
21. Contact
Questions about these Terms? Email legal@inventroy.com.